Hughesnet: They spoke English from a foreign country and w...

Hughesnet Ulasan pelanggan oleh pengguna GetHuman ~ATV dari November 28, 2017

Background on ~ATV's case

GetHuman: ~ATV - can you tell our other Hughesnet customers when your case took place?
~ATV: Yup. It was middle of the night, on November 20.
GetHuman: Did you reach out to Hughesnet, and if so, how?
~ATV: I used the 301-428-5500 number I found for on the GetHuman Hughesnet customer phone number page I was on: Hughesnet Customer Service Phone Number
GetHuman: And which of these common Hughesnet customer issues best describes the reason you wanted to talk to them?
(Shows ~ATV a list of common Hughesnet problems)
~ATV: "Complaint" was why I was trying to call.

~ATV's review of Hughesnet customer service

GetHuman: So how would you sum up your experience for GetHuman's Hughesnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATV: They spoke English from a foreign country and when I tried to cancel * different times they stated that I had not canceled. They sent me the cancelation box * months ago and I sent it in with the modem but have been continuously charge on my account for * months. Worst company ever. Will never do business with them again. Hope the third time is the charm to get this closed. Horrible customer service and bad internet connection in evenings and during any rain, wind snow etc.
GetHuman: Let's quantify your experience contacting Hughesnet. On a scale of 1 to 5, how easy is it go get help on a Hughesnet problem?
~ATV: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATV: I'd give them a five out of five on communication.
GetHuman: And what about Hughesnet's ability to quickly and effectively address your problem?
~ATV: For that I would say three out of five.
GetHuman: And finally- any advice for other Hughesnet customers?
~ATV: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Hughesnet mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~ATV taken from his Hughesnet customer service problem that occurred on November 20, 2017.


2.56 of 5 stars | 132 reviews

~ATV's Hughesnet Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hughesnet, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hughesnet in any way.

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