Hughesnet: Really horrible company. If I could give them...

Hughesnet Ulasan pelanggan oleh pengguna GetHuman ~Pleasedon'tusehughesnet dari November 27, 2017

Background on ~Pleasedon'tusehughesnet's case

GetHuman: ~Pleasedon'tusehughesnet - can you tell our other Hughesnet customers when your case took place?
~Pleasedon'tusehughesnet: Yeah. It was afternoon, on November 21.
GetHuman: Did you reach out to Hughesnet, and if so, how?
~Pleasedon'tusehughesnet: I used the 301-428-5500 number I found for on the GetHuman Hughesnet customer phone number page I was on: Hughesnet Customer Service Phone Number
GetHuman: And which of these common Hughesnet customer issues best describes the reason you wanted to talk to them?
(Shows ~Pleasedon'tusehughesnet a list of common Hughesnet problems)
~Pleasedon'tusehughesnet: "Overcharge/Strange charge" was why I was trying to call.

~Pleasedon'tusehughesnet's review of Hughesnet customer service

GetHuman: So how would you sum up your experience for GetHuman's Hughesnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pleasedon'tusehughesnet: Really horrible company. If I could give them *** starts, I would. Prices WAY too high. Cancelled service, returned their stuff and called to revoke authorization to my bank account. The lady REFUSED, I had to call my bank and have them take care of it. Service reps are always rude. Would often spend over an hour on the phone trying to correct issues.
GetHuman: Let's quantify your experience contacting Hughesnet. On a scale of 1 to 5, how easy is it go get help on a Hughesnet problem?
~Pleasedon'tusehughesnet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pleasedon'tusehughesnet: I'd give them a three out of five on communication.
GetHuman: And what about Hughesnet's ability to quickly and effectively address your problem?
~Pleasedon'tusehughesnet: For that I would say four out of five.
GetHuman: And finally- any advice for other Hughesnet customers?
~Pleasedon'tusehughesnet: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Hughesnet mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Pleasedon'tusehughesnet taken from his Hughesnet customer service problem that occurred on November 21, 2017.

Hughesnet

2.56 of 5 stars | 132 reviews

~Pleasedon'tusehughesnet's Hughesnet Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hughesnet, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hughesnet in any way.

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